Quantitative Math for Health – Case Study 2 (2-3 Page Pager)
Quantitative Math for Health – Wk 9
Case Study 2: Quality Analysis
The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.
(Page 296 Attached)
Write a two to three (2-3) page paper in which you:
- Construct a fish-bone chart using Word or MS Paint.
- Construct a run and / or control chart using Excel.
- Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
Your assignment must follow these formatting requirements:
- Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
- Analyze projects using the tools of quantitative methods.
- Write clearly and concisely about quantitative methods for health services using proper writing mechanics.
- Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
|
Case Study 2: Quality Analysis |
||||
|
Criteria |
Unacceptable Below 70% F |
Fair 70-79% C |
Proficient 80-89% B |
Exemplary 90-100% A |
|
1. Construct a fish-bone chart using Word or MS Paint. Weight: 30% |
Did not submit or incompletely constructeda fish-bone chart using Word or MS Paint. |
Partially constructed a fish-bone chart using Word or MS Paint. |
Satisfactorily constructed a fish-bone chart using Word or MS Paint. |
Thoroughly constructed a fish-bone chart using Word or MS Paint. |
|
2. Construct a run and / or control chart using Excel. |
Did not submit or incompletely constructed a run and / or control chart using Excel. |
Partially constructed a run and / or control chart using Excel. |
Satisfactorily constructed a run and / or control chart using Excel. |
Thoroughly constructed a run and / or control chart using Excel. |
|
3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation. Weight: 30% |
Did not submit or incompletely recommendedto the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Did not submit or incompletely provided a rationale for your recommendation. |
Partially recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Partially provided a rationale for your recommendation. |
Satisfactorily recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Satisfactorily provided a rationale for your recommendation. |
Thoroughly recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Thoroughly provided a rationale for your recommendation. |
|
4. Writing / Support for ideas Weight: 5% |
Rarely uses reasons and evidence that logically support ideas. |
Partially uses reasons and evidence that logically support ideas. |
Mostly uses reasons and evidence that logically support ideas. |
Consistently uses reasons and evidence that logically support ideas. |
|
5. Writing / Grammar and mechanics Weight: 5% |
Numerous errors in grammar, spelling, and punctuation. |
Partially free of errors in grammar, spelling, and punctuation. |
Mostly free of errors in grammar, spelling, and punctuation. |
|
