Correcting Bad Customer Service

BA431 Performance Management  

W3 Assignment “Correcting Bad Customer Service”

PLEASE INCLUDE ABSTRACT AS WELL GRANTHAM UNIVERSITY CITATIONS THANK YOU

Correcting Bad Customer Service

Write a 1-2 page paper.  Address the following in your paper.

·         Research a company that has had recent bad customer service and explain what you would do differently as the owner of the business. Please use class related topics from this week’s learning material.

 

Include a title page and 3-5 references.  Only one reference may be from the internet (not Wikipedia).  The other references must be from the Grantham University online library.  Please adhere to the Publication Manual of the American Psychological Association (APA), (6th ed., 2nd printing) when writing and submitting assignments and papers.