Staffing the Organization 2

Task Name: Phase 2 Individual Project
Deliverable Length: See assignment details

Weekly tasks or assignments (Individual or Group Projects) will be due by Monday, and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time.

In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 6 slides with 200 or more words of speaker notes per slide that addresses the following:

  • Describe up to 10 bulleted details that should be found in a customer service representative job description.
  • What level of education and experience should be necessary for a customer service representative, and why?
  • What level of knowledge of the industry should the customer service representative have, and why?
  • How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?

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