When I started in the Insurance Business prospecting was my greatest challenge. I believe thiswas a common cause.

Homework Assignment 4

Discuss one (1) project where you used a problem-solving approach to address what turned out to be a common cause variation, or where you used a process improvement approach to deal with a special cause.

Answer the following questions in the space provided below.

1)Describe the experience in the project?

2) What were the solutions used to address the problem?

3) Was the case you described a special-cause or common cause?

4) Do you feel the solution or approach used approiate for the cause?

5) What would you do if you could do it again?

6) What consequences can draw from the problem solving or process improvement techniques?

You may create and/or make all necessary assumptions needed for the completion of this assignment in your original work, you may use aspects of existing processes from either your current or former place of employment.